Millennial Banking Customers are Ready for Chatbots

Millennial Banking Customers are Ready for Chatbots

Banks have a reputation of being very traditional institutions. While older generations equated the word 'traditional' with dependability and trust, millennials equate it with tardiness and bumbledom.

Marijana Mrkalj

AI’s Paradox: Smart Chatbots Make Banking Feel Human Again

AI’s Paradox: Smart Chatbots Make Banking Feel Human Again

Although this seems ironic, AI could actually help banks create a more human-like customer experience. Chatbots are bringing two-way interactions back to digital banking giving people the impression that the bank understands their needs and expectations.

Marijana Mrkalj

A Gentle Dive Into NLP, Sentiment Analysis, and Chatbots

A Gentle Dive Into NLP, Sentiment Analysis, and Chatbots

With all the hype surrounding chatbots, it’s safe to say that everybody knows what they are by now. Put simply, a chatbot is a program that communicates with users via text or audio.

Filip Danić

AI-Powered Chatbots Coming to an Event Near You

AI-Powered Chatbots Coming to an Event Near You

Event technology is an umbrella term that encompasses a variety of different technologies - think event management platforms, ticketing solutions, digital signage...

Marijana Mrkalj

6 Technology Trends Shaping the Future of Event Management

6 Technology Trends Shaping the Future of Event Management

Event management today is fundamentally different than it was ten years ago. The complexities of the process remain the same, but they...

Marijana Mrkalj

All You Need to Know About Designing Human-Like Chatbot Conversations

All You Need to Know About Designing Human-Like Chatbot Conversations

User interface design has always been a crucial part of the digital product development process. UIs represent the connection between people and...

Marijana Mrkalj

Conversational Commerce: Passing Trend or Something More?

Conversational Commerce: Passing Trend or Something More?

A new craze for conversational interfaces has taken off around the globe. It seems like all of a sudden, every business wants...

Marijana Mrkalj

Building the Business Case for Chatbots

Building the Business Case for Chatbots

Since messaging platforms like Slack, Telegram, and Facebook Messenger opened to third-party chatbots, we’ve seen a massive number of bots popping up...

Marijana Mrkalj

Bots from Hype to Reality: A Path to Delivering Value

Bots from Hype to Reality: A Path to Delivering Value

Bots are everywhere! Just ask Google and it’ll immediately return 100 plus million results.

Marijana Mrkalj

How to Design and Build Bots that People Will Love!

How to Design and Build Bots that People Will Love!

Building bots is not as easy as it looks. Here are some tips on how to design chatbots that people will love.

Filip Danić