Millennial Banking Customers are Ready for Chatbots

Millennial Banking Customers are Ready for Chatbots

Banks have a reputation of being very traditional institutions. While older generations equated the word 'traditional' with dependability and trust, millennials equate it with tardiness and bumbledom.

Marijana Mrkalj

Are You Listening? How to Build Better Digital Products with VoC Data

Are You Listening? How to Build Better Digital Products with VoC Data

In the age of experience, companies need to listen to their customers if they want to remain relevant in the market. In fact, Gartner says that 89% of companies expect to be competing mainly on customer experience by now.

Marijana Mrkalj

AI’s Paradox: Smart Chatbots Make Banking Feel Human Again

AI’s Paradox: Smart Chatbots Make Banking Feel Human Again

Although this seems ironic, AI could actually help banks create a more human-like customer experience. Chatbots are bringing two-way interactions back to digital banking giving people the impression that the bank understands their needs and expectations.

Marijana Mrkalj

Machine Learning in Practice at SpiceFactory

Machine Learning in Practice at SpiceFactory

Artificial intelligence techniques such as machine learning can be applied to identify patterns in the data to the point that computers can start to predict behavior by finding connections in data.

Marijana Mrkalj

From Chatbots to Face ID: Event Tech Innovations for 2018

From Chatbots to Face ID: Event Tech Innovations for 2018

Following are some of the event technology trends that organizers should consider implementing in 2018 and beyond to ensure that attendees derive maximum value from their event experiences.

Marijana Mrkalj

AI-Powered Chatbots Coming to an Event Near You

AI-Powered Chatbots Coming to an Event Near You

Event technology is an umbrella term that encompasses a variety of different technologies - think event management platforms, ticketing solutions, digital signage...

Marijana Mrkalj

6 Technology Trends Shaping the Future of Event Management

6 Technology Trends Shaping the Future of Event Management

Event management today is fundamentally different than it was ten years ago. The complexities of the process remain the same, but they...

Marijana Mrkalj

Apple Joins the Conversational UI Movement with Business Chat

Apple Joins the Conversational UI Movement with Business Chat

With people spending so much time on their messaging apps each day, it didn’t take too long for businesses to follow and...

Marijana Mrkalj

How Blockchain is Catalyzing Change Across Industries

How Blockchain is Catalyzing Change Across Industries

There is so much hype surrounding blockchain technology that you may legitimately think there’s no real weight behind this “buzzword of the...

Marijana Mrkalj

Conversational Commerce: Passing Trend or Something More?

Conversational Commerce: Passing Trend or Something More?

A new craze for conversational interfaces has taken off around the globe. It seems like all of a sudden, every business wants...

Marijana Mrkalj

Enterprise Digital Transformation: What is Next?

Enterprise Digital Transformation: What is Next?

Over the past several years, digital technology has disrupted many industries and triggered a new wave of startups that are challenging traditional...

Marijana Mrkalj

Building the Business Case for Chatbots

Building the Business Case for Chatbots

Since messaging platforms like Slack, Telegram, and Facebook Messenger opened to third-party chatbots, we’ve seen a massive number of bots popping up...

Marijana Mrkalj

Bots from Hype to Reality: A Path to Delivering Value

Bots from Hype to Reality: A Path to Delivering Value

Bots are everywhere! Just ask Google and it’ll immediately return 100 plus million results.

Marijana Mrkalj