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UX Audit.

Get fast, actionable recommendations to improve the UX of your digital products.

Tap into the expertise of User Experience designers and product makers that poses a process to address user needs.

SpiceFactory - UX Audit
Societe Generale Expressbank logo
Societe Generale logo
Otpbank logo

With our UX Audit, banks have went on to transform their clunky, outdated and complex websites and apps into amazing online experiences that build meaningful bank-client relationships.

We help you create better digital experiences so you can build brand differentiation, delight people, and earn loyalty from your clients.

SpiceFactory - High Customer Experience

Holistic Approach to UX Audit

At the core of our UX Audit is the focus on researching your customers and then understanding how they use your products and services.

Holistic approach to banking UX audit

What motivates your customers?

Holistic approach to banking UX audit

How they behave on your website or app?

Holistic approach to banking UX audit

Where and why are they dropping off?

Holistic approach to banking UX audit

What drives them to use more of your digital services?

The Components of UX Audit

SpiceFactory - user research


Performing validated user research aligned with your business goals.

SpiceFactory - usability testing

Usability Testing

Testing and analyzing the ability of users to complete tasks in your website and/or app.

SpiceFactory - UI Audit

UI Audit

Analyzing your site or app interface heuristically to suggest user-centered improvements.

SpiceFactory - Final Report

Final Report

A detailed, visual report outlining how to get your digital product to reach its full potential.

The UX Audit process

Our process enables us to perform a comprehensive audit of your service and the behavior patterns of your users in a short time frame.

Going quickly from research to testing and design ideation, we deliver recommendations for the overall improvement of your User Experience.

Learn more about our process →

Why purchase one of our UX Audit packages?

The SpiceFactory team has researched online customers behavior for years and has audited the UX, tested the UI, and consulted for a number of telcos, hospitality, banks and fintech companies.

SpiceFactory - user behavior

Understand users like never before

Understand users’ problems, needs, wants, financial cognition and financial behavior on a deeper level to design experiences that customers are looking for.

SpiceFactory - insight

Insights from experienced thinkers & makers

Want to make slight improvements in your UX/UI or push the boundaries? We know how to make it happen.

SpiceFactory - recommendations

Get actionable UX recommendations

Get well-researched and tested recommendations that will elevate your digital experience and strengthen customer retention.

What you’ll buy is an assurance that you’ll deliver an easy, streamlined, and meaningful user experience on your digital products.

View our work →

The improvements in the UX design of your website, your online platform, or mobile app could yield conversion rates up to 400%!


How long will the UX Audit take?

The size, complexity, and nature of the product often dictate the minimum time it takes to complete the UX audit. Typically it takes between 1-3 months.

Does this include ready-to-deploy design?

The UX Audit includes the delivery of design recommendations for fixing the usability of your digital products and improving the overall user experience. However, this is not the final UI design but a set of systems and practices on how to proceed.

Can SpiceFactory implement the UX design improvements?

Yes, you can hand over the proposed design to the SpiceFactory implementation team which would be treated and charged as a separate service.

Do you have the capacity to build the solutions proposed during the UX Audit?

SpiceFactory is a product development company working with clients to design, build and support new digital products and services. Our team of software engineers and product leaders combine decades of experience in building and scaling enterprise-grade digital products. We have the experience and the know-how to successfully implement even the most technically complex projects.