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Privacy Policy

SpiceFactory d.o.o. ("we", "our" or "SpiceFactory") is committed to respecting the privacy rights of users, whether they are customers or invited participants.

What information we collect

We collect information from our users in order to provide better service. The information we collect is not shared with anyone except as expressly disclosed to you at the time you agreed to provide it.

We collect your information like name, email, company and address for billing purposes and to keep you updated about our product and provide support in using our product.

We collect information about user behavior in order to provide detailed reports and analysis and overall provide service to you. We may collect demographic data from users upon their consent and this is the information which is used to add value to the service you receive.

Our services keep log files that collect standard web log entries for each page served, including IP address, page URL, and timestamp. Log files help us diagnose problems and to provide better service to you.

Purpose of collecting information

We collect Non-personal and Personal Information in order to provide, operate and improve our service, including for statistical and research purposes; to enable us to further develop, customize and improve service we provide based on your common preferences, uses, attributes and anonymized data; to create and provide our research and business partners and affiliates with anonymized data and other aggregated, statistical and/or inferred Non-personal Information; to enable us to provide our users with a better user experience, with more relevant and accurate information, services, features and functionalities, and with technical assistance and support; and in order to abide by any applicable law.

Email communication

You may opt-out of receiving promotional, help and tutorial emails at any time by following the unsubscribe instructions contained in each email.

We may continue to send you email notifications about important system updates and important account changes.


We use cookies and other tracking mechanisms to track information about your use of our service. We may combine this information with other personal information we collect from you and your participants. Cookies are alphanumeric identifiers that are stored on your computer through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate through our service.

Third Party Cookies

We may also engage third parties to track and analyze advertising conversions and for retargeting purposes (i.e., re-advertise to people who visit our website). Such third parties may combine the information that we provide about you with other information that they have collected. This Policy does not cover such third parties"™ use of the data.

Disabling Cookies

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our site who disable cookies will be able to browse certain areas of the site, but some features may not function.

Third Party Links

Our service may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.


We have implemented commercially reasonable precautions, including, where appropriate, encryption, SSL, firewalls, and internal restrictions on who may access data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your login and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Credit Card Information

We do not store your credit card information. We"™ve partnered up with an industry-leading billing provider to handle all recurring credit card transactions. All credit card data is encrypted by an SSL connection when transmitting to their PCI-Compliant network.

Age Restriction

Our services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our system.

Contact Us

If you have questions about the privacy aspects of our services or would like to make a complaint, please contact us at support@spicefactory.co

Changes to the Privacy Policy

SpiceFactory reserves the right to change this Privacy Policy. Such changes may be announced to you either by email or by the posting of the revised policy on the service.